We’ve collected some of the most shocking situations that people had to deal with at work, as shared on the popular r/TalesFromYourServer online community. Scroll down to read just how frustrating it can be to work as a server.
aaanon5402 , Jessie McCall Report
_Catharsis , Chevanon Photography Report
purplebikeshorts , Teo Do Rio Report
However, these sorts of emotionally unpleasant situations can make new employees feel incredibly awkward. It’s not a lot of fun when you have to talk to someone who’s disappointed, angry, or actively trying to embarrass you.
This is why having the right training and mentorship at work can make such a huge difference. If your managers and coworkers can walk you through some common situations with rude customers, you’ll be better prepared when they happen. Roleplay is invaluable in keeping servers’ skills sharp.
UnsupportedDevice , Bimo Luki Report
meh12398 , Yianni Mathioudakis Report
cammm_ebc , Rod Long Report
But perhaps most importantly, servers ought to be empathetic. They should be graceful and friendly and be able to put themselves in their customers’ shoes. Ideally, servers should be able to connect with their rude or entitled customers in such a way that they’re able to create a positive experience out of a negative one.
anonymous , Proper Quality Shandis Report
Rosequartzsurfboardt , Simon Karemann Report
anonymous , Steve Johnson Report
If at any point you feel out of your depth, ask your direct supervisor or a senior colleague to step in. Meanwhile, watch how they handle the situation. They might take the time to actively listen to the customer’s complaints. They might decide to replace a dish, comp the meal, or send over a free drink. Or they might see the customer stepping over the line and ask them to calm down.
AliensAreDemons , David Hahn Report
anon , Krista Stucchio Report
NewToFinanceHelpMe , Fares Hamouche Report
Have you ever worked as a server, dear Pandas? What’s the strangest work story you can remember? What was your go-to approach to handling entitled customers? Share your thoughts in the comments.
anonymous , Dan Burton Report
KASchay , Mika Baumeister Report
Puzzleheaded_Nail556 , Davey Gravy Report
CasualSquirrel , Fábio Alves Report
RexMori , cottonbro studio Report
coach8000 , Pixabay Report
elderlyfemme , Sam Dan Truong Report
djrollface , Jason Leung Report
No_Recording8012 , Jenn Kosar Report
illgettheownerforyou , Kevin Kelly Report
emptydumpling , Blake Wisz Report
A**hole_Catharsis , Petr Sevcovic Report
archbish99 , Pixabay Report
honestlywhytho , Girl with red hat Report
evaalt , Daniel Bradley Report
SnowPaw850 , Pesce Huang Report
BuschBug , Kelsey Todd Report
princesspriyaa , K8 Report
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