Recently, one Reddit user started a thread online asking community members to share some of the weirdest customer interactions that they had to experience at their work! Scroll through the stories, where you will also find an interview with Marlon Joseph, who is the creator of The Modern Waiter Podcast!
More info: Reddit
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Bored Panda contacted Marlon Joseph, the creator of The Modern Waiter Podcast, who kindly agreed to share his insights. So coming back to the great aspects of this industry, Joseph shared that most waiters would say that they enjoy it because they love helping people or make good money with a flexible schedule.
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So Joseph noted that the reward does come from who you become in the process of learning how to orchestrate all of that.
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Joseph added that to some extent, anyone is capable of doing it; whether or not they can do it well is why good service is appreciated. “We do it because we enjoy walking the tightrope. It is a physical job that can be very fun and not because we have no skills and no other options.”
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He emphasized that some guests tend to get in by demanding and directing how things should go. “There is often a solution that works for the guest and the company. Allow them to fix it.”
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And speaking on how can workers maintain professionalism when faced with rude or difficult customers - “I am sure there are going to be some situations that go off track. That is what managers are there for. Let them handle it.”
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And what about you - have you worked in customer service? Do you have any stories about the most memorable customer interaction? Share your thoughts in the comments below!
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