More illustrative stories of absurd customer behavior are awaiting you on the list below, shared by the customer service workers themselves. They really make one question how anyone working in the industry keeps it together.
While you’re busy scrolling, don’t forget to check out a conversation with customer experience keynote speaker and best-selling author Blake Morgan, who kindly agreed to share a few tips on dealing with difficult customers.
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Despite clients driving the employees up the wall, the workers still have to treat them with patience and respect. At least that’s what good businesses teach their employees to do.
“Handling rude customers requires staying calm and focused, even when emotions are high,” says customer experience keynote speaker and best-selling author Blake Morgan to Bored Panda.
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Take ownership of the problem, even if it’s not your fault, by offering solutions and apologizing sincerely. Setting boundaries when necessary and providing clear next steps or a follow-up can prevent further frustration. By showing care, taking responsibility, and using your expertise, you can turn a difficult situation into a positive resolution," further explains Morgan.
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The first kind we are discussing is the angry one. They might start to display irritation when dissatisfied with the product or service.
When faced with such a person, it’s best to try and understand why they’re feeling this way and tell them that the problem is being worked on. Offering them an apology might calm them down and help them explain the situation better.
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Another kind is the indecisive one. It’s not a particularly ‘bad customer’ but they can take up a lot of employees’ time by being hesitant to decide, usually out of fear of making a wrong or a misinformed choice. To have them on their merry way quicker, the workers might want to give them all of the information they know about the product. Providing more details about it allows them to feel more confident about their purchase.
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