According to the results, while 90% of business executives think customers highly trust their companies, in reality, only 30% of them actually do.
That 60 percent difference is greater than the 57 points in previous PwC surveys in 2023 and 2022.
Part of the explanation for these numbers might be the fact that people nowadays demand higher transparency and accountability from companies, which many just cannot provide.
This is evident in a recent Reddit thread kickstarted by platform user Ferro_Roux. They asked workers to share the secrets and hacks they’ve learned about industries after starting to work in them, and folks had plenty!
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“The idea for my question came to me when I asked a friend, who is a pharmacist, for a recommendation for nasal or eye spray because I have hay fever in the summer,” the Redditor explained to Bored Panda.
“He recommended a product and then mentioned that there are always no-name products, the so-called generics, that you can buy at the pharmacy for much less money. I thought, okay, that’s a good hack, that you can buy medicine as a no-name product and save money. This made me wonder what other hacks exist in different industries. So I posted it spontaneously without much thought.”
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However, among the answers the Redditor did go through, they found quite a few amusing ones, “for example, IT people frequently mentioned that a large part of their job involves googling things or telling customers to restart their systems to fix problems,” or the one about “telephone customer service — sometimes if you are on hold and start cursing, the system might recognize it and put you through faster.”
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“That would be an interesting business idea or unique selling point for a company that guarantees 100% transparency and honesty, however, I’m not sure how it would work regarding [corporate matters, such as] trade secrets.”
“[For example, there are patents or special knowledge that provide a competitive advantage. Therefore, I believe it’s only possible to a limited extent if everything is 100% transparent. On the other hand, such a company might gain an advantage through soft skills, such as honesty and approach.”
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