The woman said she wasn’t given a spoon with her soup and that her meal had turned cold as a result. Therefore, she wanted workers to remake her soup so she could enjoy it warm with a spoon. “I asked them if they could run it to me, and I walked to the door, and it was locked, so I said, ‘Hey, can you run it to me?’ at the little screen thing, and they were like, ‘No…we can’t run it to you,’ so I’m just like, ‘Can (you) remake it now?” she can be heard explaining to the Chick-fil-A staff from her car. “I had to stop eating my fries to drive back around,” she adds. “[It was] that serious.”
Share iconA woman recorded herself complaining to Chick-fil-A employees over her soup order
Image credits: sarah_conner1 The customer was then handed what seemed like another container of soup, but she had her suspicions. As she explained to the workers, she had marked the bottom of her container to know whether she’d be given the same soup or a fresh, warmer one. “This is the same soup. I marked the bottom of it, just in case y’all tried to give it back to me. Also, this is all being recorded,” the woman warned. “So make sure y’all do the right thing, please. Y’all gave me back the same soup.” She then began insulting the employees. “You know what, bro, make sure she don’t fk with my st for real.” “You got me?! You got me, though?! Cause you’re fk around back there. Stop having an attitude. Do the right thing. You gave me back the same sh.”
The customer wanted the workers to remake her soup, explaining it had turned cold because she wasn’t given a spoon
Share icon Image credits: sarah_conner1
Watch the video below
The video, reuploaded by TikTok user @sarah_conner1, was viewed 3.8 million times, with many people reacting in disbelief at the customer’s attitude. “Working in the food or retail industry is the worst,” one person commented along with a crying emoji. “Yeah, it’s annoying if your stuff isn’t hot or you don’t get a spoon, but that lady is disgustingly entitled,” somebody else wrote. A third TikTok user said, “Yelling at Chick-fil-A workers is crazy. They are literally the most unproblematic people ever.” Someone thought a cold soup didn’t justify her behavior towards the workers, writing, “Over Chick-fil-A soup? Girl, get a life.” However, others supported the woman, arguing she was right in acting the way she did after not being pleased with her order. “Nah, I’m on the customer’s side. I’m tired of eating cold a** food because of missing utensils,” a separate user expressed. Another person agreed, commenting, “I don’t play about my Chick-fil-A, either!” Then, someone else suggested that the chicken restaurant may have a policy of not giving customers any utensils unless they request them. “Do people not know that most places can not give you plastic utensils unless you ask?”
Many people thought the customer’s reaction was too extreme
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